Refund policy

At Noctavé, every fragrance is crafted and handled with precision.

We currently do not offer refunds — only replacements in cases of damage, defect, or dispatch error.

Eligibility: Issues must be reported within 24 hours of delivery.

Verification: A clear unboxing video and complete order details are mandatory for review.

Exclusions: Used or opened items, gift cards, promotional items, and complimentary samples are non-replaceable.

Process: Once verified, a replacement will be issued promptly at no additional cost.

Order Cancellation: Orders can only be canceled before dispatch.

Once an order has been shipped, cancellations are not possible.

Refunds: For canceled prepaid orders (if applicable), refunds are processed within 5–7 business days.